Making Referrals Simple
Azalea Care provides RN-led psychosocial support for NDIS participants with complex mental health needs. Our clinically-informed approach ensures every referral is matched with the right team, the right expertise, and the right level of care - so your clients receive responsive, recovery-focused support from day one.
Quick Referral Information
Who We Support
- Psychosocial Disability
- Complex Mental Health
- Hospital Discharge
- Housing Instability
Locations Served
- Victoria
- New South Wales
- Queensland
- Canberra
- Tasmania
Services Available
- Support Coordination
- Specialist Coordination
- Recovery Coaching
- Nursing
Response Expectations
- Referral Review (24h)
- Participant Contact (48h)
- Service Commencement
THE DIFFERENCE
When Azalea Is The Right Fit
Clinical governance that most NDIS providers simply cannot offer.
- Psychosocial disability
- Complex support systems
- Hospital discharge transitions
- Mental health recovery
- Housing instability
- Specialised clinical requirements
- Out-of-service-area requests
- Outside current capacity
Not sure? Contact our team to discuss.
Clinical Expertise Behind Every Referral
Hospital Discharge Support
Why it matters
Smooth transitions reduce readmission risk and ensure participants receive the right support at home from day one.
Outcome
Safe discharge planning, medication management, and a clear plan for ongoing recovery-focused support.
Medication Support
Why it matters
Adherence is critical for stability. We help participants understand their regimen and stay on track.
Outcome
Improved adherence, reduced risk of relapse, and better coordination with prescribers and GPs.
Clozapine Monitoring
Why it matters
Clozapine requires regular monitoring to ensure safety and effectiveness while minimizing side effects.
Outcome
Reliable blood monitoring, timely reporting, and collaborative care planning with prescribers.
CTO Support
Why it matters
Structured support helps participants meet treatment requirements while maintaining autonomy.
Outcome
Adherence, reduced hospitalisation, and a recovery-focused plan aligned with CTO conditions.
Risk Assessment
Why it matters
Early identification of risk factors informs a safer, more responsive care plan.
Outcome
Proactive mitigation strategies and escalation plans that support participant safety and stability.
Recovery Planning
Why it matters
Participant-led goals and strengths guide care, building confidence and motivation.
Outcome
A living plan that connects daily support to long-term recovery goals and NDIS outcomes.
Escorted Leave Support
Why it matters
Supported community access helps participants build routines, confidence, and social connection.
Outcome
Increased independence, reduced isolation, and safer community participation.
Complex Case Coordination
Why it matters
Multiple services and stakeholders require a single, clinically-informed point of coordination.
Outcome
A unified care team, reduced duplication, and a clear plan that prioritises participant needs.
Support Options
Services Available Through Referral
Psychosocial Recovery Coaching
Goal-oriented support to build independence, confidence, and structure.
Support Coordination
Helping you understand your plan and connect with the right supports.
Supported Independent Living (SIL)
Ongoing support in structured, supportive home environments.
Specialist Disability Accommodation (SDA)
TAFE, job services, volunteering, skills programs.
Short-Term Accommodation & Respite
Flexible stays with full support for participants and carers.
Daily Living & Community Support
Support with everyday tasks, routines, and staying connected to community life.
Clinical & Mental Health Services
Counselling, nursing, and nurse practitioner care, including medication and mental health support.
Flexible Virtual Support
Access support through video calls, messaging, and remote check-ins — wherever you are.
- Fast Referral Review
- Complex Psychosocial Capability
- Clinical Oversight Guaranteed
- Metro & Regional Coverage
referral pathway
What Happens After A Referral?
1
Referral Submitted
Received via form, email or phone. Instant acknowledgement.
2
Referral Reviewed
Intake team reviews for suitability. Within 24 hours.
3
Participant Contacted
We reach out to introduce ourselves. Within 48 hours.
4
Assessment & Planning
Comprehensive plan development. 3–5 business days.
5
Service Commencement
Matched team begins delivery. Post-approval.
Service footprint
Where We Provide Support
Victoria
Service Active
Accommodation Available
- Operational
New South Wales
Service Active
Accommodation Available
- Operational
Queensland
Service Active
Accommodation Available
- Operational
Trusted By Referral Partners
Trusted By Referral Partners
Sarah Mitchell
Support Coordinator
Challenge
Difficulty finding providers for complex mental health.
Outcome
Participant stable within two weeks.
Dr James Okonkwo
Mental Health Professional
Challenge
Bounced between siloed providers.
Outcome
40% reduction in crisis interventions.
Lisa Tran
Discharge Coordinator
Challenge
Tight discharge timelines for high-acuity participant.
Outcome
Seamless inpatient to community transition.
FAQ
Frequently Asked Questions
What Qualifications Should My Recovery Coach Have?
It would help if you enquired about an NDIS recovery coach’s expertiseand qualifications when seeking one.
What Qualifications Should My Recovery Coach Have?
It would help if you enquired about an NDIS recovery coach’s expertiseand qualifications when seeking one.
What Qualifications Should My Recovery Coach Have?
It would help if you enquired about an NDIS recovery coach’s expertiseand qualifications when seeking one.
What Qualifications Should My Recovery Coach Have?
It would help if you enquired about an NDIS recovery coach’s expertiseand qualifications when seeking one.
What Qualifications Should My Recovery Coach Have?
It would help if you enquired about an NDIS recovery coach’s expertiseand qualifications when seeking one.
GET IN TOUCH
Need To Discuss A Participant?
Our intake leads are available to talk through participant needs, complexity, and suitability before you submit a formal referral. Whether you are a support coordinator, clinician, or family member - we are here to help.